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Library and Information Literacy Instruction

Guide to library and information literacy instruction offerings from the Harper College Library, including online learning materials and options for working with a librarian.

Help Options for Students

If library instruction doesn't make sense for your course, we hope you'll still share information with students about how they can get help.

24/7 Live Chat

Students don't need appointments to get help. During our open hours, Harper librarians are online and ready to help. After hours, they'll still reach a librarian from one of our partner colleges. Our chat tool is available on all Library webpages--look for the "Chat with a Librarian" tab that will pop out when someone visits the Library site


Email is an excellent option for complex questions. Students can use our online email form to submit a question, and a librarian will get back to them within a day.


The Library is building a Frequently Asked Questions database, which students can search to see if anyone has asked a similar question before. This is the perfect way to get instant help with common questions.

Research Appointments

Even if you're not sending your whole class for Research Appointments, individual students may still benefit from the service. Students can make online appointments using the request form on the Library site.

Phone and In-Person Questions

The Library building will be reopening on July 1, 2021, and some phone and in-person reference service will resume. A librarian will be available at the 2nd floor service desk during our open hours from July 1-30 and August 23 through the rest of the Fall semester. Librarians will continue to be available via the online options listed above.

Wording for Students

Feel free to use this wording to describe help options to students, in an assignment, a section of the syllabus, an announcement in Blackboard, etc.

If you need help with research or citing, the Library is available online. There are several ways to get help:

  • 24/7 Live Chat: Do you have a question about research or citing? You can chat with a librarian! Harper librarians are online during the Library's open hours. After hours, you can even chat with a librarian at one of our partner colleges. To use chat, find the "Chat with a Librarian" tab that pops up on the right side of all Library webpages.
  • Email: Send us an email and a librarian will get back to you within a day. Use the email form on our website.
  • Frequently Asked Questions: You can search our FAQ to see if we've answered a question like yours already.
  • Research Appointments: You can make an appointment to work with a librarian one-on-one online. This lets the librarian prepare for your meeting, and lets you select a time that's most convenient for you. (Night and weekend appointments are available!) Schedule your appointment using our online form.